Previous incidents

January 2024
No incidents reported
December 2023
Dec 04, 2023
1 incident

London switch maintenance

Resolved Dec 04 at 07:00pm GMT

Our London upstream started maintenance on a switch which we weren't told about correctly. An outage was not intended, but there was an isolated port issue on the failover switch affecting both of our blades.

Sorry for any inconvenience experienced.

November 2023
Nov 29, 2023
1 incident

DE-CIX outage affecting Frankfurt

Resolved Nov 29 at 02:00am GMT

There was a short outage on DE-CIX at around 1AM this morning.

Our knowledge of this incident consists of OVH sending full tables to DECIX, which caused an outage amongst the providers upstreamed through that IX - including Datapacket/CDN77.

The outage only lasted 3 minutes, and we weren't notified due to how short it was.

Apologies for any inconvenience caused.

Nov 19, 2023
1 incident

LON2.UK Migration


Resolved Nov 19 at 11:00am GMT

Due to some concerns regarding the drives on LON2 (Xeon), and complaints from clients - we are swapping out the drives for this system on Saturday (18th) at roughly 6PM.

We will be migrating servers individually and you will see no downtime apart from a reboot to move your server over to the new hypervisor.

If you are using a Xeon processor, you will be affected by this migration. Sorry about the inconvenience.