Previous incidents

November 2023
Nov 29, 2023
1 incident

DE-CIX outage affecting Frankfurt

Resolved Nov 29 at 02:00am GMT

There was a short outage on DE-CIX at around 1AM this morning.

Our knowledge of this incident consists of OVH sending full tables to DECIX, which caused an outage amongst the providers upstreamed through that IX - including Datapacket/CDN77.

The outage only lasted 3 minutes, and we weren't notified due to how short it was.

Apologies for any inconvenience caused.

Nov 19, 2023
1 incident

LON2.UK Migration

Maintenance

Resolved Nov 19 at 11:00am GMT

Due to some concerns regarding the drives on LON2 (Xeon), and complaints from clients - we are swapping out the drives for this system on Saturday (18th) at roughly 6PM.

We will be migrating servers individually and you will see no downtime apart from a reboot to move your server over to the new hypervisor.

If you are using a Xeon processor, you will be affected by this migration. Sorry about the inconvenience.

October 2023
Oct 12, 2023
1 incident

UK Outage

Downtime

Resolved Oct 12 at 04:13pm BST

Full post-mortem to come, awaiting a full breakdown from our provider.

2 previous updates

Oct 11, 2023
1 incident

FRA02.DE Outage

Downtime

Resolved Oct 11 at 07:12pm BST

We have identified the cause; Hardware failure.

After further correspondence with Hetzner, it appears that during the hardware switch yesterday a technician had mismatched memory installed - anyhow the whole server has been replaced and we are closely monitoring for any early warning signs of another incident like this.

Compensation is available for clients who were affected by this outage, simply email me (joshm@hostaris.com) with your server IP.

Sorry for any inconvenience.

2 previous updates

Oct 10, 2023
1 incident

Emergency Maintenance on FRA02.DE

Maintenance

Resolved Oct 10 at 11:12pm BST

A small issue required a second reboot, servers are now booting up.

2 previous updates

Oct 09, 2023
1 incident

DE-2-FRA Migration to Ryzen 7 7700

Maintenance

Resolved Oct 09 at 07:00pm BST

We have taken a decision to migrate clients on our current 5950X hypervisors to new hypervisors running Ryzen 7 7700 CPUs. As clients are not affected by the core count of the hypervisor, this is considered a free upgrade and will not affect current pricing at all. Information will follow concerning this migration and IP addresses will not change.

We're not 100% sure on the maintenance window for this but we are discussing multiple methods to ensure minimal downtime to clients. This mainte...

September 2023
Sep 29, 2023
1 incident

DE-1-FRA Migration to Ryzen 7 7700

Maintenance

Resolved Sep 29 at 10:44pm BST

Migration was successful with minimal downtime to clients.

1 previous update